Image via CrunchBase
Crossposted at HuffPost.com. Comments not included here.
Hallelujah! Three years ago, I was transformed. I was sick and tired of all the problems I was having with my umpteenth PC, and slowly, over time, several friends finally convinced to try a Mac. I went to San Francisco for the holidays and went up to the spirit in the Apple sky, the flagship Apple store. I bought my first MacBook, and I was one happy girl--especially after I got through the totally do-able yet hair-pulling frustration period of throwing my PC knowledge into the poubelle and installing the latest Apple OS into my non-tech brain.
The next year I went back to San Francisco for the holidays, and I immersed myself in Apple classes and personal training sessions. I was determined to learn how to use the amazing media-producing machine I'd purchased, and that's exactly what I did. And FYI: I give that store, and its staff a stellar 10 out of 10 for their work and for their working with me. After all, I live in Paris and only had a limited amount of time to drill as much Apple info into my brain as possible. Because unlike New York, London, Sydney, and Tokyo, Paris didn't have a real Apple store. And sorry, France, and my French friends, but we all know about the almost non-existence of what the rest of the world knows as "Customer Service" in France. Plus, I'd had a major problem with the "Customer Service" that was here. It wasn't up to Apple snuff in my book.
Could Apple do sufficient training so a staff here could pull off Steve Jobs' amazing company concept?
